Thursday, 8 October 2009

Downtime Update

We're as frustrated as you are.

We had a new server installed less than a month ago, and it looks to all the experts like one of the drives on the server has failed or is failing. Luckily, we have a backup - at least to about two weeks ago - of everything on that server, so it's possible that we will lose some content, but not very much, if we have to do an install from nothing. And we are working to recover as much of the content off the drive as possible.

However, it's possible that the drive is fine, and that the issue has something to do with unsecured cabling, a BIOS issue or even heat. Techies on the ground at will look at it again today, and test all those possibilities out.

Anyhow, the non-techie explanation of all this is, we're working on it, and trying to get everything resolved as soon as possible. Thanks for your patience, and feel free to use this LJ post for discussions that would otherwise be in the park, as well as for questions (or to let us know if you've got server maintenance experience and can volunteer some time for FA in the next week or three).

Also, please add our twitter status feed thingy so you can keep up to date on server issues and the recovery process.